How does the scam work? ComEd said imposters posing as representatives of the company have been targeting businesses, threatening to disconnect power during the busy holiday season unless a payment is made with a prepaid credit card.
So what should customers know? According to ComEd:
- Utility representatives will never ask or require a customer with a past due balance to purchase a prepaid debit card to avoid disconnection.
- Customers can make payments online, by phone, automatic bank withdrawal, mail or in person.
- Customers with a past due balance will receive multiple shut off notifications â€“ never a single notification one hour before disconnection.
- When in doubt, check it out. If customers have concerns about the status of their account, they can also contact us at 1-800-EDISON1.
Anyone who believes he or she has been a target of a phone scam is urged to contact the Illinois Attorney General’s office toll free at 1-800-386-5438 (TTY 1-800-964-3013) or visit the Illinois Attorney General’s web site at www.illinoisattorneygeneral.gov and click on the link “Protecting Consumers.”